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June 23, 2022
Question

How can I edit payroll liability payments from a previous period? They were computed by QB Online. One is off by a few cents, but the other is off by almost $600.

  • June 23, 2022
  • 1 reply
  • 0 views
The larger discrepancy is due to an overpayment from a previous quarter.  Both differences keep me from reconciling my checking account.

1 reply

June 23, 2022

Welcome to the Community, @Keith1003.

 

I will also do the same if I discover any discrepancy with my payments.

 

With this, I recommend you reach out to our Technical Support Team. Our phone representatives have an option to securely pull up your account. They’ll also be able to check the root cause of the discrepancy.

 

Here’s how to get in touch with them:

 

  1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
  2. Select the Search tab, and click Contact Us.
  3. Enter a brief discussion of your concern and click Continue.
  4. Select either Chat with us (if you prefer messaging) or Give us a call.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

 

Keep me posted about your concern with payroll. I want to ensure you get the assistance you needed. Stay safe!