Skip to main content
M
McGeek11
August 29, 2022
Question

How can I fix auto payroll if it is not working properly.

  • August 29, 2022
  • 2 replies
  • 0 views
I have Auto Payroll selected for salaried employees. Last pay day the employees were not paid. I had to go back an manually pay employees a day late because Auto Payroll did not run properly. I deactivated Auto Payroll and then re-initiated it for this pay period. My account said funds would be withdrawn today (8/29/2022) and employees would be paid tomorrow (8/30/2022). Now - at almost the close of business - payroll STILL has not been deducted from our bank. How can I ensure my employees do not miss this paycheck again.

2 replies

G
Giovann_G
August 29, 2022

Hello, McGeek11.

 

I'd be delighted to provide you with some information about auto payroll in QuickBooks Online.

 

With Auto Payroll, you can save time running payroll every payday. Make sure you meet all the following criteria below for this to work properly:

 

  • You have Full Service (available for most companies), Core, Premium, or Elite payroll.
  • All employees are either salaried or have default hours set.
  • All employees are on a single pay schedule.
  • All employees are set up on direct deposit, bank verification, and e-services are enabled.
  • All employees are located in the same state and the company is not a multi-state company.
  • The account has not been on hold in the last 6 months.
  • The payroll setup is fully complete.
  • The first payroll has been run.

 

You'll receive an email with your upcoming payday's details and timing, as well as another email once auto payroll has been processed. Let's ensure your company's direct deposit has the Connected/Active status.

 

Here's how:

 

  1. Go to the Gear icon.
  2. Select Payroll Settings.
  3. Click Company under Bank Accounts.
  4. You'll see the status of your direct deposit.

 

Check out this article for a complete guide on setting up direct deposit in QuickBooks Online: Set up direct deposit for employees.

 

If your employee still hasn't received their pay, I recommend contacting our Payroll Support. They have the tools necessary to conduct a direct deposit trace.

 

Furthermore, I've included this resource for more information on ensuring your employee receives their pay on time: Pay your employees on time.

 

If you need anything else, let me know. I'll be around to help you.

Ami_D
Ami_D
August 30, 2022

Hi there @McGeek11. I just wanted to check in here and make sure everything went smoothly for payroll today. Did everything go through as expected?

 

I saw your report about last pay day and would like to have someone review that to make sure we understand what happened and ensure you have peace of mind using Auto Payroll going forward. I will either update you here or have someone reach out directly to discuss the incident further.

 

I look forward to hearing how this week went, and I’ll talk to you soon!

M
McGeek11Author
August 31, 2022

Hi @Ami_D ,

 

Yes - payroll did run smoothly this time, however our bank account did not show the movement of funds until 8 am the next morning (8/30) instead of the day before. This caused concern as we had the previous pay period issue. 

 

I would like to follow up with someone about this issue as the customer service response has been lacking (I can share more via email or phone) and it is frustrating as a payroll administrator when the account is set up properly but the system is not functioning properly. 

 

Many thanks in advance. I look forward to someone reaching out via phone to discuss.

 

W
Wasapi
July 13, 2023

This is STILL a problem. Auto Payroll gets activated after a manual pay, then it gets blocked again without ANY explanation. We don't understand WHICH setup does not satisfy the Auto Payroll God, and why it sends its wrath.

 

ALSO:

Your instruction mention that ALL employees should have this setup.

  1. Do you mean "All employees"?
  2. or you mean "All employees that you want included in the auto payroll"?

 

Because really, we only want auto payroll on CERTAIN permanent and regular employees. We have other employees that don't have regular hours. These are NOT subscribed to Auto-Payroll, and THIS should NOT influence the Payroll God decision.

 

On the other hand, if you meant "All employees that you want included in the auto payroll", then there is a major bug, because All employees that I want included in the auto payroll are set properly as per your instructions.

 

Please, consider this as a REAL bug. I have contacted support 5 times, and it does not get resolved even after going to developers.

Terms & ConditionsAccessibility statement