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August 10, 2021
Question

How can I get my payroll checks to export/

  • August 10, 2021
  • 1 reply
  • 0 views
After running payroll I selected the export transaction button. In downloads logo.htm is what was exported. ... How can I get my payroll transactions downloaded?

1 reply

August 10, 2021

Thanks for posting, @lslbkkeeper.

 

Let me share some information about exporting payroll transactions. You'll want to open QuickBooks using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

 

After that, try downloading or exporting again. If it's working fine, you'll want to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.

 

If you're getting the same result, please contact our Payroll Support. This way, we can create a ticket for you and investigate further. To reach out:

 

  1. Go to Help.
  2. Scroll down and select Contact Us.
  3. Enter a brief description of the issue, then click Continue.
  4. Choose either Chat with us or Have us call you.

Here are some articles that'll guide you along. Feel free to check out.

 

 

Keep me posted if you still need help with payroll transactions. I’m more than happy to assist further. Have a great day ahead.