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bwancho
February 1, 2023
Question

How can I get QuickBooks to actually update my state tax rate and not jus tell me that they did?

  • February 1, 2023
  • 1 reply
  • 0 views
I've submitted my tax rate notice to the proper email twice and received confirmation that the rate has been updated, but when I check my account I see that the rate has not been updated.

1 reply

M
MirriamM
February 1, 2023

I want to ensure your state tax rate updates in QuickBooks Online (QBO), @bwancho.

 

Since you've already contacted our Customer Care Team, submitted a proper email request and received confirmation that the rate has been updated, I suggest contacting them again to check for the status. If you have a case number, that would help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you won't be repeating yourself.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

For future reference, you can bookmark our Community Self-help articles. It contains resources that will guide you on how to perform any QuickBooks tasks. 

  

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.

B
bwanchoAuthor
February 2, 2023

Thank you for your reply.

 

I will try to contact support via chat, but I was hoping to avoid that because it is a very time-consuming process to sometimes get nowhere. For example, it took about 20 minutes in chat to be given the email address where I should send the tax rate notice - something that should be available in the support documents.

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