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R
robin-rimsky
September 13, 2023
Question

How can I recover my account when I accidentally re-signed up for services the wrong way?

  • September 13, 2023
  • 1 reply
  • 0 views
I had suspended the account due to the business closing, but am trying to finalize 2022 taxes (I know, but we had an extension filed). I couldn't update the bank register and tried to sign up again, but it seems to have taken me back to the beginning. Can I recover my previous account/data??

1 reply

S
SirielJeaB
September 13, 2023

Robin, we are grateful to have you in the Community space. It's our pleasure to assist you with retrieving your previous account. We will provide you with the necessary information to help you with the recovery process.

 

If you have suspended your previous QuickBooks account, you can recover your data by resubscribing it. Then, you can cancel the newly signed-up account. 

 

To resubscribe:

 

  1. Sign in to the suspended QuickBooks Online company.
  2. Click the Gear icon, then select Subscriptions and Billing.
  3. Select Resubscribe.
  4. Select the appropriate payment method.
  5. Enter the updated payment and billing information.
  6. Tap Resubscribe.

 

Please refer to this article to learn how to cancel an account: Cancel your QuickBooks Online subscription or trial.

 

Moreover, if you're having trouble signing in to your Intuit account, check out this article: Recover your Intuit Account if you can’t sign in.

 

Learn how to manage your QuickBooks Online subscription, including updating your payment information, changing your subscription, and viewing your billing history, by reading these articles:

 

 

Please keep us updated on any other concerns related to QuickBooks. The Community is always here to help. Stay safe, and have a great day, Robin!

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