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alouiso
October 7, 2020
Question

How can I see an employee's full bank account information to see if it is entered correctly?

  • October 7, 2020
  • 1 reply
  • 0 views
I have an employee whose direct deposit was returned because the account is wrong, but it is the number the employee gave me and his checks have went into before

1 reply

MarsStephanieL
MarsStephanieL
October 7, 2020

Hi there,@alouiso.

 

You can find the double-check the direct deposit information of your employees in the Payroll menu. I'd be glad to walk you through the steps, and I'll also include the steps to update their account number and routing number. That way, we can be sure that they can receive their pay next time.

  1. Navigate to the Payroll menu and select Employees.
  2. Select the employee's name.
  3. Scroll down and search for the How do you want to pay [employee name]? section.

There you can verify the bank details of your employee. If you wish to change it, you can click the Edit ✎ beside How do you want to pay [employee]?. Then, enter the correct bank details.

 

To make sure that your employees will receive their pay on time, even during Federal holidays, you can check out this article: How do federal holidays affect my direct deposit? 

 

Let me know in the comment section if you have other concerns or questions. I'd be happy to help you through it. Take care always.

J
jgh
April 29, 2021

When I go through the steps suggested I cannot see all of the numbers-only the last four of each. How can I display the numbers that are already input into the system?

JasroV
JasroV
April 29, 2021

I appreciate you for going through the steps above, @jgh.

 

Allow me to joined this thread the provide additional details about your employee's bank information. 

 

Once you've entered it for direct deposit (DD), only the last four digits will show on their profile for security purposes.

 

As a way around, you'll want to ask your employee for their account number again. You can also contact our support team to assist you in getting the complete number. They have the tools to perform additional steps to help you get the information you need.

 

To reach out to them, you can refer to these steps: 

 

  1. Navigate to the (?) Help icon in your QuickBooks Online (QBO) account
  2. Select the Search tab.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern and click Continue.
  5. Select either Chat with us (if you preferred messaging) or Give us a call.

 

You can also see this article for more details and ensure to check their Support hours so you'll be accommodated: QuickBooks Online Support.

 

You might also want to check this link for guidance. This resource provides detailed step in running your payroll seamlessly: Process or run payroll.

 

Tag me in your reply if you have any other concerns or questions managing your employee's information. I'll be around to guide you. Keep safe!

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