How can I start my company file over from scratch? The wrong information was pulled in.

Welcome to the Community, @rstcomp.

Let me help and provide information about how to start your company file from scratch in QuickBooks Online (QBO).

To start, If your QBO data is less than 60 days old and you're using QBO Plus, Essentials, or Advanced, you can choose to purge your account. This will delete all data entered into your company, but please note that this action can't be undone or restored.

To purge the data, follow the steps listed below:

1. Log in to your QuickBooks Online account.
2. Change the URL to include /purgecompany.
3. Example: URL shows https://...qbo.intuit.com/app/homepage, change to: https://...qbo.intuit.com/app/purgecompany.
4. The next screen will provide a summary of the items to be deleted.
5. Type the word “YES” once the data gets deleted, then click OK.
6. Click Wipe Data once your selections are complete.
7. Once the deletion is complete, you will be rerouted to your home page.

However, If you can't purge it means that it's passed 60 days and you need to cancel your current QBO company and start a new one.

To cancel your account:

1. Go to the Gear icon and select Account and Settings under Your Company.
2. Select the Billing and Subscription tab.
3. In the QuickBooks section, select Cancel.
4. Follow the steps to cancel your account. If you use payroll, you should cancel your payroll account too.

To start a new account:

1. Go to https://quickbooks.intuit.com/choose-country/.
2. Fill up the User ID and password.
3. You can use the same user ID and password you previously had. If you activated payroll in the account, this is the best option for you.

For more detailed information, refer to this article: Delete your data and start over in QuickBooks Online.

For future reference, you can check this article and video on how to erase your QBO data and start over and update your Intuit Account.

• How to erase your QuickBooks Online data and start over.
• Update or change your Intuit Account sign-in information.

Don't hesitate to leave a comment below. If you have follow-up questions about purging your account or other QBO-related concerns. I will answer them in any possible way.