Skip to main content
January 26, 2024
Question

How can Massachusetts income & forms be removed from my account? An employee left us, moved to MA, & the final paycheck was MAILED to her new address there.

  • January 26, 2024
  • 1 reply
  • 0 views
W2 is also showing MA income in block 16 - even after changing address back to her old/local one.

1 reply

Candice C
January 26, 2024

Welcome, @pat-kane

 

It's great to see a new face here in the Community! 

 

To clarify, have you used the steps listed on this guide to removing an unused work location

 

If this doesn't change anything, I recommend contacting our Customer Support Team so they can review your account further. Here's how: 

 

  1. Go to the Help ? icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Enter your question and hit Let's talk
  4. Scroll down and pick to Get a callback

 

Keep us updated on how it goes. I'll be waiting for your response!