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Phil C1
October 26, 2022
Question

How come paychecks are missing in reconciliation?

  • October 26, 2022
  • 1 reply
  • 0 views

When I go to reconcile, there is an employee's check that doesn't show up no matter how I filter it. It shows up in the "Paycheck List" under his name but has magically disappeared every where else! This is so frustrating. I switched to QBO to make things easier but so far it has consistently been glitchy. No one ever seems to resolve anything either, they "create a ticket" and no one ever follows up. 

1 reply

S
SirielJeaB
October 26, 2022

Hello there, @Phil C1!

The time and effort you put into getting a resolution to your concern is appreciated.  Rest assured that we'll be able to fix your paychecks reconciliation.

If a transaction is not showing when reconciling, it may have been accidentally reconciled. Thus, I suggest checking the status of the employee's check and make sure it's not marked as R. Here's how:
 

  1. Go to Accounting, then click Charts of Accounts.
  2. Choose the specific checking account.
  3. Select View register.
  4. Locate the transaction and check if you see the letter R under the Reconcile Status.
  5. Edit the transaction by repeatedly clicking the R button until it's gone.
  6. Click Save.


If you need to speed up the categorization of your bank transactions, you can refer to this article for the steps: Set up bank rules to categorize online banking transactions in QuickBooks Online.

Let us know how else we can help with your paychecks. We're available 24/7

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