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October 16, 2022
Question

How do i add hours to payroll that was submitted but no paid?

  • October 16, 2022
  • 1 reply
  • 0 views
I need to start a payroll over due to mistakes?

1 reply

October 16, 2022

I'll share details about correcting a payroll, Banditboyz.

 

If the paycheck in question is created via the paper check method, we'll have to delete the paycheck created up until the payroll in question and recreate them to add the hours. To delete a paycheck:

 

  1. Go to your Reports menu and look for Paycheck List.
  2. Click the Funnel (filter) icon drop-down and choose a date.
  3. Select the paycheck and then click on Delete.
  4. Follow the prompts to finish deleting the paycheck.

 

Once you're done, you can now recreate the paychecks with the correct pay periods. Here's how to run payroll:

 

  1. From the Workers menu, select Employees.
  2. Click Run payroll on the upper right, then chooses an employee.
  3. Enter the necessary information.
  4. Select Preview payroll.
  5. Hit Submit payroll then Finish payroll.

 

You can check out these articles for the steps and details: 

 

 

However, if those paychecks are already processed, then I suggest reaching out to our Payroll Support team. They can get into your account in a secure environment and delete those items for you. You can reach our Customer Support by going to the Help icon at the top right of the account. Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent.
  2. Provide us with some information about your concern.
  3. Click on the Talk to the human button.
  4. Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
  5. You'll now be provided options on how to connect to our Customer Support.

 

See this contact Payroll Support for detailed guidance. I've included these articles that'll help you manage payroll schedules and payroll reports:

 

 

Don't hesitate to post again here if you have other questions or concerns other than correcting your employee's payroll details. I'm always around and ready to help. Stay safe and take care always!