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September 1, 2022
Question

How do i cancel a workforce invitation i go to actions biut it is not avalible there

  • September 1, 2022
  • 1 reply
  • 0 views
i initially sent it to the wrong email address

1 reply

September 1, 2022

Thanks for sharing your concern in the Community, braggbuilt. I've got some solutions here so you cancel your workforce invitation in QuickBooks.


If the wrong email address is still accessible and your employee happens to accept the said invitation, you have the option to cancel or disable their access. If you're not seeing the option, we can perform some troubleshooting steps to resolve this.


First, access your QuickBooks Online account in an incognito or private window for testing and to verify if the issue is caused by stored cache files. Please know that the online platform uses the browser’s cache to run faster. However, this can sometimes become corrupted, which can affect some functionalities. Here are the keyboard shortcuts you can use:

 

  • Press keys: Ctrl + Shift + N (Google Chrome browser)
  • Press keys: Ctrl + Shift + P (Mozilla Firefox browser & Microsoft Edge)
  • Press keys: Command + Shift + N (Safari browser)


Once logged in, try to cancel your workforce invitation. If you can do it successfully, I’d suggest clearing your regular browser's cache. Doing this helps the program to run better. You can also use other supported browsers as an alternative.

 

Otherwise, you can simply update the email information and send an invite again. After, you can share this View your paychecks and W-2s in QuickBooks Workforce guide. This way, they can start setting up their account and access their pay stubs, W-2s, and other employment info.


Also, you might need to provide a printed paycheck to your employee in the future. Check out this article for detailed steps: Print pay stubs in QuickBooks Online.


I’ll be here to help if you have any other questions or concerns besides canceling the workforce invitation. Just add them to your reply below. Always take care!