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M
mmilian-verizon-
March 22, 2023
Question

How do I change to the old experience?

  • March 22, 2023
  • 1 reply
  • 0 views
I use quickbooks on my iPad, I used to use the previous version of the app. but the new one lacks 2 basic options I need to have.

1 reply

A
AileneA
March 22, 2023

Hello, mmilian-verizon-. 

 

Before we proceed with the troubleshooting steps, I'd like to know what two options are lacking in the new QuickBooks Online (QBO). 

 

In the meantime, you can perform some app-related troubleshooting steps. QBO app keeps cache files, which occasionally causes strange behavior from the system, like missing options. I recommend clearing the app's cache. Please follow the steps below to get started:   

 

  1. Open your QuickBooks Online app on your iPad device. 
  2. Click the Help menu at the top of the screen. 
  3. Choose Reset App Data on the drop-down selection.

 

If the issue remains, we can uninstall and reinstall the app. You can read through this article: How to delete apps on your iPhone, iPad, and iPod touch. For additional information about the mobile app features, you can check this link: Overview of the mobile app. 

 

I'll be around if you have more questions or need help with other concerns in your QuickBooks Online account. Take care and stay safe.

M
mmilian-verizon-Author
March 23, 2023

Hello Ailene, thank you for your reply, tje 2 options are:

 

1. They took out the “select” option when making an invoice; for example before you could select more than 1 product at the same time, now you have to go 1 by 1 which is really annoying when you have to select 15 products 1 by 1 which it my case.

 

2. Before I could move up ir down products within an invoice while creating the invoice now it’s not posible anymore.

I use QB on my IPAD.

 

thanks.

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