How do I convert from QBO payroll service to Desktop payroll service?

Good morning, @BEJ2022. 

It's great to see you back in the Community. Allow me to point you in the right direction to get this resolved. 

To figure out why this happened, I suggest contacting our Customer Support Team. They'll be able to use a screen share to review your account and the details you're referring to. Here's how to in QuickBooks Desktop:

1. Go to the Help menu. 
2. Press the QuickBooks Desktop Help option. 
3. Click the Contact Us hyperlink. 
4. Give a brief description of the issue and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

It's that easy! 

Keep us updated on how the call goes. We want to ensure that you're able to get this taken care of as soon as possible. Have a great day!