How do I correct an employee paycheck not appearing in bank register?

Thanks for checking this out in the Community, CRA2retire.

It's possible that the paycheck was posted in a different bank account. This is the reason why you can't see the transaction in the register that you're looking at.

Let's open the paycheck again and check what account was used. Here's how:

1. Go to the Payroll menu and select Employees.
2. Look for the Paycheck list link in the right-hand corner and click on it.
3. Change the date in the Filter section so it's easier to locate the paychecks.
4. Click on the transaction to open it.
5. Check the account in the Paid from section. 

If this is a recent paycheck and was not sent to Direct Deposit, you can delete and recreate it using the correct bank.  Just click the Void or Delete button at the bottom of the paycheck. Then, select Yes to confirm that you want to remove it. 

Once done, make sure the correct bank is assigned in your payroll settings. Here's how:

1. Go to the Gear or Settings ⚙ icon and select Payroll Settings.
2. Scroll-down and look for Accounting, then click Edit ✎.
3. Click Edit or the Pencil icon in the Bank Account section.
4. Choose the right bank in the drop-down list for Bank account.
5. Select Continue and click Done. 

After that, recreate the paychecks to record the transactions in the correct register. Here's how:

1. Go back to the Employees tab in the Payroll menu.
2. Click Run Payroll and change the date in the pay period and paycheck date.
3. Enter all the necessary details and proceed to creating the paychecks.

If the transactions were send to Direct Deposit or not from the last period, the first option would not be applicable. In that case, you can create a journal entry to transfer the amount from one bank to another.

Here's how:

1. Click the + New button and select Journal Entry.
2. Enter the bank accounts, amounts, and other details.
3. Select Save and close. 

Let me share all these articles with you for additional details about the options I've mentioned above"

• Change Your Payroll Bank Account 
• Create a Journal Entry in QuickBooks Online 
• Create and Run Your Payroll 

Don't hesitate to let us know in your reply if you're able to correct the paycheck and put it in the correct register. The Community is always here if you need anything else. 

We are having the same issue.   2 employees came back from Terminated status to Active.

Payroll works proper, Direct Deposit goes into the bank, employee gets paid.

NO record shows up in the Bank Reg with the other 17 Direct Deposits. Nothing to Match when the Bank sync happens.   I can search under each employee and Find the checks, but NOT the bank.

I looked into the Fix listed, ALL employees are being funded from the ONLY Bank account we have added.