How do I escalate my complaints for QB online payroll and tallk to a supervisor?

Hello there, alwells323.

I want to make sure that your issue has been resolved. If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look and help get it taken care of.

In order to escalate and file a complaint, you would need to contact our Phone Support Team and ask to speak with a supervisor. This will ensure that the feedback goes directly to someone in the department you want to talk with.

Here's how to contact us:

1. Go to the Help ( ? ) icon and select Contact Us.
2. Enter a brief description of your concern. Then, click Let's talk.
3. Select the best way you want to connect with us. 

To ensure we address your concern on time, check out our support hours.

Also, I'd like to let you know that aside from contacting our Phone Support Team there are various avenues to get assistance with QuickBooks, the Community. 

Please don't hesitate to reach out to us and please let me know if there is anything I can do to help.

Quickbooks has the meanest and most incompetent customer service representative there is.  I contacted around 7:30 PM EST on July 26, 2024, and VICTOR was the one who answered the call. I listened to the call recording, and I must say, I was quite taken aback by how rude and incompetent your staff member was. If you aim to maintain your business, you may want to consider firing this person.

1. Victor seemed to lack attention to detail and wasn't really listening. I had to repeat myself several times.
2. He attempted to end the call without even bothering to get my information or gather the necessary information to even be able to see the status on my account.
3. I had to remind him that as an agent, he should gather my information before suggesting I call back in 30 minutes. That's the only time he tried to get my information and when I demanded to speak to a supervisor in a very calm manner, he was saying that I was aggressive and hung up the phone.
4. He mentioned that Quickbooks only works in specific "geolocations" and might not work in the Philippines. I had to clarify that I work in IT at an accounting firm with many Quickbooks users. It was only then that he stopped implying it wouldn't work in my country.
5. He abruptly hung up on me twice during the call.
6. Victor remarked that I shouldn't instruct him on how to do his job, despite seeming unsure about his own responsibilities and how to handle the call. His word were, "You shouldn't be telling a customer service representative what they need to do"