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floc307643
June 28, 2023
Solved

How do I get my mileage from my phone to show up online? It isn't going automatically.

  • June 28, 2023
  • 2 replies
  • 0 views
I just started using the mileage tracker and my miles from yesterday are not on the website.
Best answer by JaeAnnC

Thanks, but recording the trips is not the problem.  The problem is with getting the recorded trips to the website.  Yes I know how to set up my phone to record trips.  Autotrack is worthless by the way.  If I stop during a trip for any longer than a minute or two, it ends the trip.  Ridiculously annoying.  I use the manual trip start and stop and it just works.  Then I can see it on my phone but it does not show up online for hours (this time it wasn't until 9am the next day).  Yes my phone is set up correctly, using all the guides.


Thanks for getting back to us, @floc307643. It's my goal to ensure you'll get the appropriate assistance you need in syncing your mileage trips from your phone to QuickBooks Self-Employed (QBSE).

 

I appreciate you performing some troubleshooting steps on your end to resolve the issue. For further assistance, I recommend reaching out to our customer service team so they can identify the cause of the delay when syncing your mileage trips to QBSE. They may also raise an investigation regarding this case if necessary.

 

Here's how:

 

  1. Go to Help (?) and click Contact Us.
  2. Enter "talk to a human" and select Continue.
  3. Choose how to connect with us: Chat with us or Have us call you.

 

When you’ve reached your destination, review your trips and categorize them. Doing so organizes your income and expenses and puts them on the appropriate line of your Schedule C.

 

Let me know whenever you have any follow-up questions about mileage tracking. We're here to ensure you'll be assisted timely. Take care and have a great rest of the day!

2 replies

JessT
JessT
June 28, 2023

Hi floc307643,

 

Thank you for informing us that your mileage details are not flowing in the QBO browser interface. Let's see if this is caused by issues with your cached data.

 

We can start by signing in to QBO using a private browser. This step disables the extensions and loads up QuickBooks pages without reusing the data from your cache. Therefore, everything comes directly from our server. To open a private browser, press Ctrl + Shift + P for MS Edge or Firefox, Ctrl + Shift + N for Chrome, and Shift + ⌘ + N for Safari.

 

If the mileage entries show up, you’ll want to go back to your regular browser and clear the cache. However, if it’s the same thing, please try another browser to isolate the issue.

 

Feel free to reach back out if you need further assistance with your mileage entries. I'm just right here to continue helping you.

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floc307643Author
June 28, 2023

Turns out I just needed to wait.  Yesterday's mileage didn't show up until after 9AM today, which, to me, is unacceptable.

 

Why can it not show up right after I end the trip?!

 

 

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floc307643Author
June 28, 2023

Deleted.  I did not know I had to wait for moderation.

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ReymondO
June 28, 2023

Thank you for getting back to the thread, @floc307643.

 

Allow me to join in this conversation and provide you with further insights about mileage tracking in QuickBooks Self-Employed (QBSE).

 

I definitely understand how important it is for your business to track business trips in real time. Please know that QuickBooks automatically detects and tracks your work trips from start to finish while using the app.

If there are delays, here are some things to check to make sure the mileage data sync instantaneously on your device.

 

  • Check the location settings on your device. If you don't allow the app to run in the background, it will only track trips when it's open and active on your screen.
  • Your trip won’t record correctly if your phone is connected to a Wi-Fi network while you’re driving. Make sure your device tracks accurately by turning off the Wi-Fi setting before your trip. Then after your trip, you can reconnect your Wi-Fi.
  • Android devices give you the option to restrict battery and data usage. When these settings are turned on, they can interfere with the accuracy of QuickBooks Self-Employed GPS mileage tracking. You can turn your off background data and battery restrictions to avoid delays.
  • Make sure the app is updated to the latest version.


In case you forgot your device on a trip or didn't turn it on, you can always enter the mileage yourself in QBSE.
 

Feel free to hit that Reply button if you have additional questions regarding tracking mileage in QuickBooks. Have a great day ahead.

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floc307643Author
June 28, 2023

Thanks, but recording the trips is not the problem.  The problem is with getting the recorded trips to the website.  Yes I know how to set up my phone to record trips.  Autotrack is worthless by the way.  If I stop during a trip for any longer than a minute or two, it ends the trip.  Ridiculously annoying.  I use the manual trip start and stop and it just works.  Then I can see it on my phone but it does not show up online for hours (this time it wasn't until 9am the next day).  Yes my phone is set up correctly, using all the guides.

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