How do I get payroll? It doesn't have an option even though I checked that box in signing up

Hello there, Chosen.

Currently, there is an ongoing investigation regarding QuickBooks Online (QBO) Payroll not showing as active within the product. Be assured that our engineers are giving top priority to resolving this issue promptly, so you can start running payroll.

In the meantime, I recommend reaching out to our customer representative to have your account added to the list of affected users. Doing so allows you to receive email updates on the investigation's status. To do that:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

Furthermore, here's a comprehensive guide to help you set up your payroll account before you can pay your team: Get started with QuickBooks Online Payroll.

Keep in touch if you have additional concerns about your payroll subscription. The Community team is here to help anytime. Stay safe.