Question
How do I get Quickbooks Online to stop overcharging us for our multi-state payroll service?
Our payroll service lists FL as one of our states. We haven't had an employee in FL since 2018. FL does not have withholding accounts as they do not charge residents state income tax. Meaning Quickbooks has never had to file a tax form to FL on our behalf, but they feel free to charge us for it. I first noticed this over a year ago, contacting customer service to remove the state.
I have contacted customer service several times and each time, the representative assures me FL has been removed, but every single month FL is still there and we're still overcharged for it. In June I asked them to remove TX as well, same thing. No withholding account, to state income tax, no tax forms to file for the state. TX is still there and we are still being charged for it. By my calculations, Quickbooks has overcharged us $636 for "managing" a non-existent FL withholding account when we have no FL employee and $24 for managing a non-existent withholding account for TX since we haven't had a TX employee (though it's really $288 because they never had to file anything for TX when we did have an employee and they never should have taken on "management" of an account that didn't exist).
So, how do we hold Quickbooks accountable for this when their "customer service" always says they've fixed the problem but it's still not fixed? Follow-up question, how do we get reimbursed for the overcharging? We've already submitted a formal request to Quickbooks that was ignored.
Thank you for any and all assistance that leads to FL and TX coming off our multi-state list when they don't belong there.
I have contacted customer service several times and each time, the representative assures me FL has been removed, but every single month FL is still there and we're still overcharged for it. In June I asked them to remove TX as well, same thing. No withholding account, to state income tax, no tax forms to file for the state. TX is still there and we are still being charged for it. By my calculations, Quickbooks has overcharged us $636 for "managing" a non-existent FL withholding account when we have no FL employee and $24 for managing a non-existent withholding account for TX since we haven't had a TX employee (though it's really $288 because they never had to file anything for TX when we did have an employee and they never should have taken on "management" of an account that didn't exist).
So, how do we hold Quickbooks accountable for this when their "customer service" always says they've fixed the problem but it's still not fixed? Follow-up question, how do we get reimbursed for the overcharging? We've already submitted a formal request to Quickbooks that was ignored.
Thank you for any and all assistance that leads to FL and TX coming off our multi-state list when they don't belong there.