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pixidoc
February 5, 2025
Question

How do I get support to do something?

  • February 5, 2025
  • 1 reply
  • 0 views

Quickbooks payroll ERRONEOUSLY, AUTOMATICALLY setup state taxes for an out of state employee......Virginia doesn't do that with North Carolina.....I have contacted support 6 times (phone,chat, twitter), spent more than 5 hours on hold/waiting for chat responses being told they are looking into it for the last 4 years!!!! I have asked for a supervisor dozens of times and been ignored. I have been told a supervisor will contact me and they NEVER do.....How do I escalate a problem past the horrible tier one support?

    1 reply

    J
    Jelayca V
    February 6, 2025

    I can only imagine how challenging it must be to deal with a payroll concern that has persisted for years, especially after your countless attempts to seek help, @pixidoc. Please know that we take your situation seriously and will take immediate action to ensure it receives the attention it deserves.

     

    To ensure that your situation is thoroughly addressed, please know that we'll escalate your case to our Next Level Help team. They will carefully review your comments posted in the Community, along with your recent support cases, to gain a full understanding of the matter. You can expect to hear from one of our experts within 1-2 business days regarding the next steps we'll take to resolve your issue.

     

    Additionally, you can generate the Payroll Summary by Employee, which provides a detailed overview of payroll information for individual employees over a specified time frame: Run payroll reports in QuickBooks Online Payroll.  

     

    We're dedicated to helping you resolve this matter. If you have any other payroll concerns or if anything else comes up, please feel free to reach out through the Community. We are here for you and ready to assist in any way possible.

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