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wade-brandon-mec
October 3, 2022
Question

How do I record a direct deposit w/out duplicating the deposit, that was drawn on our bank acct but was not recorded in QB? The paycheck exist in Paycheck history.

  • October 3, 2022
  • 1 reply
  • 0 views
It appears that the paycheck and direct deposit all processed as usual but did not record in any GL accounts including the bank register.

1 reply

T
TirzahC
October 3, 2022

Hi, wade-brandon-mec.
 

I'll take care of this query for you. 

 

One of the possible reason direct deposits made through QuickBooks are not listed as the ones that came through from your bank, it could be they have different details or different bank. To confirm this one, I suggest going to the Paycheck page and Chart of accounts to review your transactions being recorded. That way, you're able to verify if the downloaded entry has the same information as the direct deposit made through QBO. Then, make any changes if necessary.

 

Here's how:

 

  1. Go to the Accounting menu at the left panel.
  2. Choose Chart of Accounts.
  3. In the Actions column, select View register for the account you want to view.
  4. Select the Filter icon. Then select the filters you want you to apply. You can use the Find field to search by amount, reference number, or memo.
  5. Click Apply. Then, review all the transactions.
  6. If it's essential to edit the information, click the Edit button. Then, Save.

 

If you need to correct and change the bank account, you can check this article for the steps: Change your payroll bank account.

 

You can also refer to this article to view common issues with direct deposit and how to fix it: Resolve Direct Deposit Issues.

 

Should you have other questions or concerns regarding direct deposit, please don't hesitate to comment below

W
wade-brandon-mecAuthor
October 4, 2022

There is no downloaded entry and I can't locate the entry through the chart of accounts if it exist.  I have to pull up the check history, pull up the check detail (stub), and click on the transaction journal for the stub which gives me a message "We couldn't display your data".  I've run a journal report for the entire month and only this one paycheck entry is missing.  The paycheck before and after the missing entry are present on the journal report. 

LieraMarie_A
LieraMarie_A
October 4, 2022

Hi there, @wade-brandon-mec.

 

Thank you for coming back to this thread and adding further details about your concern. I'll ensure you'll get the right person to investigate this missing transaction. 

 

I recommend reaching out to our Customer Care Support team. They have the resources to securely look into your account and take a closer look at this issue. They also raise a ticket to our engineering team, if necessary.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.

 

Please check out this article for the time schedule: Contact Payroll Support.

 

Let me know in the comment section if you still have a concern about managing direct deposit for payroll. I want to ensure this gets resolved for you. Have a good one, @wade-brandon-mec.

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