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ladyplumber-duck
October 1, 2023
Question

How do I reinstate a suspended account?

  • October 1, 2023
  • 1 reply
  • 0 views
I had a subscription through Google Play for QuickBooks Simple Start. I was delinquent and now my account is suspended. There was no link to resubscribe in Google Play. Through the QuickBooks app, I went into Intuit settings. I signed in, was offered a promotion for 50% off. I paid the amount. Then I was prompted to create a new account, despite recognizing my sign in. How do I get my account out of "suspended" status and get my payment applied to my current Simple Start account?

1 reply

M
MadelynC
October 1, 2023

I’ve got some information to share about a suspended subscription and how to get it to reactivate, ladyplumber.


When your account is suspended, you can only resubscribe through a computer browser. The Subscription and Billing area is exclusively accessible on QuickBooks Online's web version.


Since you paid the offered amount, you’ll need to contact our support team to assist you in resolving the issue. Any account-related concerns, especially charges, are handled by our Payments Support team.


Moreover, our representatives have all the necessary tools that can help reinstate your suspended account and apply the payment to your current Simple Start subscription. Simply use this contact information to call and connect with us.


I’m adding this reference to learn and get more familiar with operating your QuickBooks company: Manage billing, payment, and subscription info. It also contains a video for your visual reference.


You can always visit this page if you have any other concerns with your account. Just let me know in the comment section. I’ll be here to help you anytime.

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