Question

How do I reset an employee access to workforce

Forum|Forum|5 years ago
November 12, 2020
4 replies
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QuickBooks Online

Jen_D

Thanks for checking this out with us, @kelly87,

You can reset a QuickBooks Workforce account by deleting an employees profile. To do that, follow the steps below:

Go to the Payroll menu then select the Employees tab.
Click the employee name then press Edit Employee.
Under Personal Info, click the Revoke Access link.
On the pop-up box, select Revoke Access.
Hit Done to save the changes.

If you want to invite them again, go back to the same page. You will see there an option to Resend Invite or change their email to a new one.

For other Workforce questions, chat with us so we can help. We are available from Monday through Friday, 6:00 AM to 6:00 PM PT.

Let me know if there's anything else I can assist you. I'll be available for help anytime. Have a lovely day!

S

sherylc

My Employee cannot "reset" his password to his Workforce. Unfortunately, he owns a new phone with a new phone number... so when he resets, whatever phone number he entered when signing up with Workforce is either useless, or the reset link is being given to an unauthorized person who now has that phone number.

There is no "Revoke Access" on the Payroll/Employee/Personal window on my QB desktop, nor are they located on the other tabs.

I am also unable to "Reinvite" to reset my Employee's access to his Workforce on the iCloud Services like I used to a year ago.

Is there a Plan C?

Jen_D

Thanks for taking the time to post here, @sherylc,

Don't worry, we can get the employee access his account again.

If the employee is no longer possess the phone number used for his Workforce account, I recommend contacting our Payroll Team. They can reset the a W-2 employees access so he can create a new one.

To get a support specialist, follow the steps below:

Open QuickBooks and click the Help menu.
Select QuickBooks Desktop Help.
On the pop-up screen select Contact us.
Click the Search for Something else button then type your concern in the Ask us anything box.
Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Kindly post an update here after calling our support. I want to make sure this is taken care of and I'll be right here if you need further help with QuickBooks Workforce. Have a nice day!

S

sherylc

UPDATE:

Go to EMPLOYEES

Select MANAGE PAYROLL CLOUD SERVICES

Click on INVITE EMPLOYEES

Login with your username and password

Fine and Select the CHECKBOX located on right side of employee's name and SEND INVITE.

S

sherylc

Correction: Checkbox is on the left side of employees name.

T

TSC13

None of these "solutions" work. I worked on it in my office for 45-60 minutes, then called support - waited 40 minutes for service - and got no help after 45 more minutes of support. My employee has a new phone number and cannot access his account.

K

kconn13

Does your employee have gmail? If so, have them change their phone number on their google account. I have had employees do this, and it worked for them. Good luck!

Help

I appreciate your reaching out to this forum, Andrea98.

For us to provide you with the best solution, I want to ensure we've got the right information about your issue. Could you please let me know what specific tasks you require help with? You can also attach any relevant screenshots to help us better understand your query. Any additional information you can provide would be greatly appreciated.

Feel free to let us know anytime in this thread for any additional inputs. We'll be around whenever you need help. Have a good one!

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