How do I resolve my issue with payroll item mappings?

We'll have to review the sync log in QuickBooks Time to determine the cause of the missing minutes of your employees' payroll, CayLee.

The sync log holds the information transferred from QuickBooks Time to QuickBooks Online. It also highlights the reasons behind any inaccuracies in your employees' recorded time. Here's how to access it:

1. Sign in to QuickBooks Time,
   or in QuickBooks Online.
2. Go to Time, then Overview.
3. Select Go to classic QuickBooks Time.
4. Click the QuickBooks dropdown and View Sync Log.

After reviewing the indications in the sync log, refer to this article for the detailed guidance on resolving the issue: Fix an error when syncing hours between QuickBooks Time and QuickBooks Online.

Are you looking for ways to take your QuickBooks experience to the next level? I'm excited to share that you can connect with our QuickBooks Live Expert Assisted team or Explore QuickBooks Payroll. They are here to help you manage your transactions and ensure the data integrity of your account. Let us support you on your journey to financial success.

Furthermore, we can already process payroll once the syncing issue is fixed.
 

We'll be right here if you need additional assistance in managing your payroll data.