How do I restart the state payroll tax setup because QB and my state revenue agency are telling me two different things and no one at QB can help?

Forum|Forum|2 years ago
February 27, 2024
1 reply
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I've been calling QB for 2 months trying to get my state witholding tax setup for auto filing and they keep telling me different things. I've called my state revenue agency and they've told me that QB hasn't requested or sent anything to them to request 3rd part access. It keeps going back and forth between QB and my state and I am told different dates by QB to call back. Those dates keep passing with no result. I am stuck in limbo with QB's terrible customer service.

QuickBooks Online

C

ChristieAnn 11

Hello there, csilverman.

This isn't the kind of service I want you to experience with the support while managing state payroll tax setup. I can see how important it is to organize your auto-filing in QuickBooks. I'll go over different steps to ensure you can manage this efficiently.

If you mean to change the configuration of your state withholding tax, you can go to the State tax section. You'll then have the option to make any changes from there.

Here's how:

Click the Gear icon and choose Payroll Settings.
From the [State] tax section, click the pencil ✎.
Go to the Withholding section.
Enter the info applicable to the taxes you are required to pay.
Click Save.

However, if you're referring to deleting or removing previously recorded state tax information in QuickBooks, you're currently unable to perform this within QuickBooks. I can see that you've already reached our QuickBooks Payroll Support, but I still recommend contacting them again. They're the best support group for such inquiries as they can request account information. This allows them to restart the state payroll tax setup and enter the required information on your behalf.

In case you need different payroll reports to view employee info, wages, taxes, and deductions, you can read this article: Run payroll reports.

Please know that you can add a comment below if you have any other concerns or additional questions about managing payroll taxes in QBO. I'm always here to help you further, csilverman. Take care!

A

Anonymous

I don't need to edit the setup for the state tax. It's never been setup in the first place since I joined QB payroll! The setting are correct. The tax ID #s are correct. But that's as far as I've gotten. QB hasn't reached out to MN Revenue to request 3rd party access and I want to restart the setup process.

QB support is very not helpful. I keep getting told different dates in the future for when MN Revenue is supposed to respond to their request. When I call back after that date, I am told a new date for when my state is supposed to respond. It keeps going on and on. When I spoke to MN Revenue, they said that they've received NO request for 3rd party access. QB support has no 2nd level tier of support and I am left in limbo. When request to speak to a supervisor, all the supervisor can do is report feedback and no further help for my issue. The 1st tier of QB support has been absolutely no help to get my issue resolved no matter how many times I call back.

R

rvrfrf

Thanks for following up with the Community, csilverman-shaar. I appreciate your detailed information.

Since the tax setup has to do with specifics of your account, I'd recommend continuing to get in touch with our Customer Care team to discuss this topic further. They'll be able to pull up the account in a secure environment, conduct further research, and discuss the status of the request they've been discussing with you.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.