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February 23, 2024
Question

How do I run a reimbursement check only in QB payroll? I am getting the error "Net pay cannot be $0". There should be no salary, only reimbursement.

  • February 23, 2024
  • 1 reply
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1 reply

February 23, 2024

Thank you for reaching out to us, @Tea11. We are thrilled to see your first post in our Community space. It's our pleasure to provide information regarding the error message when creating a reimbursement check in QuickBooks Online (QBO).

 

We have an ongoing investigation about this one that our engineering team is still working on a fix. Rest assured that our engineers are aware of this matter and are diligently working on a fix so you can get back to business seamlessly.

 

We recommend reaching out to our support team so that they can add you to the list of affected users. Please be assured that our software engineers are working diligently to provide a resolution, and we'll keep you updated via email. You can request that they add your name to the list of individuals affected. Then, provide this investigation number for easy tracking: INV-98831.

 

To contact support:

 

  1. Sign in to your QuickBooks Online company. 
  2. Select Help (?).
  3. Click either tab to get started: Assistant or Talk to Human.
  4. Search Contact Us,  then Start a chat with a support expert.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for 

you.

 

You can read this article for more details: How to reimburse an employee.

 

Furthermore, here's an article you can check for more details: Create a non-taxable reimbursement payroll item

 

I apologize for any inconvenience this has caused you, and I appreciate your patience while we work toward resolving this issue. In the meantime, if you have any other questions or concerns with managing reimbursement, please don't hesitate to let me know. I'm here to assist you in any way I can.