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D
don.a
March 16, 2020
Question

How do I setup multistate payroll? My business is located in Oregon and I have employees that live in Washington. Also, I am starting to offer services in Washington

  • March 16, 2020
  • 3 replies
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Original commenter did not share additional details

3 replies

M
mazar
March 16, 2020

Hello,

 

When you enter a new employee and list their address in another state, QuickBooks Online will automatically set you up for multi-state payroll.  Just make sure you have account numbers and know the rates to enter for those additional states in the setup.

S
SMIADMIN
March 16, 2020

How do you do the following in QB Payroll Online:

1) Pay withholding to the NEW STATE (where employee just moved across state lines)

2) Pay Unemployment to OLD STATE (where the employee is employed / performs his/her work)

 

?

JessT
JessT
May 14, 2020

Hi SethL,

 

This is the page that Maria Soledad referred to in her answer (see screenshot). You will be routed on that page after you select Payroll Settings.

 

 

If you're not seeing that page, please comment below with a screenshot to help up check it further.

 

Thanks.

S
SethL
May 14, 2020

Okay the problem here is I am not being specific enough. I have Quickbooks online and the payroll service. But it's quickbooks online/desktop. So i do not need see what you see. Any ideas

R
RCV
May 15, 2020

I appreciate you for performing the troubleshooting provided by my colleague, SethL.

 

I've checked here on our end and there's no reported case where customers can't access the Work Locations in the Business Information section. To better isolate if this is a browser issue or not, let's access QuickBooks Online (QBO) using a private or incognito window. There are times when a browser's cache data becomes full or damaged preventing you from accessing the Work Locations page.

 

Here's how you can access private browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

Then, try adding the work location again.

 

If it works, try clearing your browser's cache to delete those temporarily Internet stored files. You can also use other supported, up-to-date browsers to be thorough.

 

If the same thing happens, let's try clearing Intuit-specific cookies to refresh website preferences on your program. Just refer to this article for the steps and details: Clear cache and cookies to fix issues when using QuickBooks Online. Then, go to Step 2: Clear Intuit-specific cookies from your browser section.

 

If the problem persists, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's chasing this issue.

 

Here's how:

 

  1. Click the Help icon on the top right. 
  2. Tap the Contact Us button at the bottom. 
  3. Enter a short description of your concern. 
  4. Tick Continue. 
  5. Choose Message an agent to connect with our support. 

I have a link here where you can find articles about managing your payroll: https://quickbooks.intuit.com/learn-support/en-us/payroll-and-workers/07?product=QuickBooks%20Online.

 

Fill me in if you need a hand with running payroll reports or any QBO related. Wishing you and your business continued success. Take care always.

R
reba1
May 24, 2022

I own a buisness in WAshington State all my employees live in Washington state. However, we also do work in Oregon  state.  I recently switched over to Quickbooks online/payroll  and even though I was told by QB that this can be done I am being told by others this can not be done. Not very often but sometimes we work within both states on one pay period? Can quickbooks manage BOTH states?  

L
LeizylM
May 24, 2022

Thanks for your inquiry about this Multi-state scenario, reba1.

 

I can provide some insights on how to handle this in QuickBooks Online.

 

When you have employees that live in one state and work in another, they may be subject to income tax in both states. There are states that have reciprocity agreements that would require an employer to only pay income tax to one of the two states. 

 

On top of these, I recommend consulting the states involve for more tips in handling the payroll taxes and forms.

 

I've also added this awesome article about multi-state employment payroll situations that I'm sure you'll find helpful. In this article, you'll learn about the different multi-state situations with their reciprocity agreements.

 

I've got your back if you have more questions about managing your payroll in QBO. Just add your reply in the comment section so I can assist you further. Have a good one.

D
darlene_hannah
August 9, 2022

I've added my Unemployment info and State Tax info. I'm trying to add work location for VA and it won't let me.

 

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