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idf_d6bd9935-ef0
January 10, 2024
Question

How do I speak with online payroll core escalation team?

  • January 10, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

M
MadelynC
January 10, 2024

With our Contact feature, you can easily connect with our support team, @idf_d6bd9935-ef0. I’m here to walk you through the process.


Before that, take a glimpse at our support hours so you can contact us at a time convenient to you and receive responses quickly. Then, you can follow the steps below to get in touch with our payroll core escalation team:

 

  1. Log in to your QuickBooks Online account.
  2. Navigate to the Help (?) menu.
  3. Select the Search tab, then click Contact Us.
  4. Enter your brief concern in the field, then hit Continue after.
  5. Look for the Get a callback option to get in touch with a representative. Then, you can request to be connected to the escalation team.


In case you need information about payroll or insights managing your company files, feel free to visit our Support page anytime. It contains ways and tips to make sure everything is accurate and organized.


If you encounter any difficulties with the procedures, please let me know, and I'll be happy to assist you further, @idf_d6bd9935-ef0.

I
idf_d6bd9935-ef0Author
January 12, 2024

Thank you for your quick response! I believe you misunderstood my question.  I already know how to contact support, which I have done multiple times in the past 3 weeks.  Each time I get a person that does everything possible in their power to fix the problem.  Unfortunately, each time all they can do is escalate the issue.  I have been told a few times that the issue should be resolved in 2 days.  Yet nothing happens.  The issue could easily and quickly be resolved by correcting a few entries on a tax form about to be filed.  I would like to share this simple solution directly with the escalation team – this will save them much time and avoid overpaying taxes (everyone would win).

I
idf_d6bd9935-ef0Author
January 15, 2024

Please please please put me in touch with someone that has the ability to correct form 940 which is about to be filed. I have called QB online payroll customer support multiple times over the past 3 weeks - they said the issue was being escalated and it would be corrected within 2 days.  Yet form 940 is still incorrect.

 

I would like to share the simple solution directly with the escalation team – this will save them much time and avoid overpaying almost $400 in taxes (everyone would win).

 

Thank you

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