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April 2, 2022
Question

How do I update my company address on my paystubs?

  • April 2, 2022
  • 1 reply
  • 0 views
I've updated the business address in every nook and cranny of my online payroll, but it doesn't show up on the paystubs.

1 reply

katherinejoyceO
April 2, 2022

Hi there, @drfinn.

 

Thanks for posting your concern today. The company address you've entered on the Account and Settings page should be the details shown on your paystubs. 

 

Since you've already updated your company address, I'd recommend performing some troubleshooting steps. This issue can be caused by the browser's collected data from frequently visited pages. 

 

Let's start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). 

 

Here's how:

  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)

 

Once signed in, go back to the Payroll menu and view your paycheck list. Open a paystub and click the print option to check your company address.

 

If it's successfully updated, go back to your default browser and clear its cache to refresh the system and remove older data. 

 

Otherwise, I'd recommend using other supported browsers.

 

For future reference, check out the complete list of available payroll reports in QuickBooks.

 

Feel free to keep in touch if you have additional concerns. I'll be here to guide you more.