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usergardenrenovation
February 21, 2021
Question

How do set up payment alerts(someone paid) for myself and bookkeeper when someone pays online.

  • February 21, 2021
  • 2 replies
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Original commenter did not share additional details

2 replies

C
Charies_M
February 21, 2021

Good day, usergardenrenovation.

 

You have the option to enable your QuickBooks Payments preferences to receive notifications for paid invoices. You'll receive an email notification within 1 hour after your client paid the invoice. I can guide you on how.

 

  1. Log in to https://merchantcenter.intuit.com.
  2. Choose Settings & Alerts under Account.
  3. Select Yes under Receive Credit Card Deposit Notification in the Email Alerts section.
  4. Enter the email address where you'd like to receive the notifications. For multiple email addresses, separate them with semi-colons. 
  5. Enter the email address in the empty box that appears when you click a notification's Yes radio button.
  6. Save the information.

You may also check out this link on how to run on or off customer notification emails for recurring payments: Turn on or off Customer Notification Emails for Recurring Payments.

 

If you're unable to find the notification on the two folders, let's add our email addresses to your contact list: Unable To Receive Intuit Email.

 

In case you need a reference on how to record payments, you can visit this article: How to record a customer payment. 

 

Please know that you're always welcome to post if you have any other questions. We're always here to help you out. 

V
Vander453
July 22, 2021

Can you provide instructions on how to change the recipient of the payment notifications in QuickBooks desktop ? When I sign in to the merchant center and choose settings I do not get an option fir email alerts.   I only can choose landing page. 

 

Candice C
Candice C
July 22, 2021

Good morning, @Vander453. 

 

Thanks for chiming in on this thread. Allow me to share some information about how to change the recipient of the payment notifications in your QuickBooks Desktop (QBDT) account. 

 

The steps my colleague provided are the best route to get this information changed. However, since it's not working for you, let's figure out where you're getting stuck. 

 

Which part of the instructions are you getting stuck on and can you please provide a screenshot as well?

 

This will help me determine the best solution for your business. Afterward, I'll do some digging to see why this is happening and what are next steps will be. Tap the Reply button when you're ready. I'll be just around the corner waiting for your response!

C
Charies_M
February 22, 2021

Hi there, usergardenrenovation.


Hope you’re doing great. I wanted to see how everything is going about setting up the payment alerts you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!
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