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DixonRock
April 29, 2025
Question

How do we find the shift id?In the transaction history the log downloads like this "adding new shift on 2025-04-06 07:00:00! (id:xxxxxxxx)"

  • April 29, 2025
  • 1 reply
  • 0 views

In the transaction history the log downloads like this "adding new shift on 2025-04-06 07:00:00! (id:xxxxxxxx)" We need to know what employee is shift id xxxxxxxx. I just spent several HOURS on the chat today with QBO and they tell me that only support can see those numbers and which employee it goes to and that a report of shift id and the detail is not possible. We had a disgruntled employee make a formal complaint to the Department of Labor and we need to prove we didn't mess with his schedule. You know how employers are guilty and we have to prove ourselves innocent. The data are there - QBO just won't give us the report we need. We tried from an admin account and the primary admin account and these are not visible in either account. Anyone else get around this?

1 reply

M
MirriamM
April 29, 2025

I can see the urgency in addressing this issue, DixonRock, and I appreciate you for bringing this to our attention. I would like to direct you to our specialized Live Support Team, which is equipped with the necessary tools to securely access your account and perform a comprehensive analysis of the issue.

 

To reach them, click the Help button located in the top-right corner of your QuickBooks Online account and select the Assistant tab to receive assistance from the QB Assistant. After that, simply enter your inquiry and choose either Chat with us or Have us call you. Be sure to check their support hours to know when they're available.

  

Remember, we’re just a click away if you need more help as you explore QuickBooks.

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