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February 9, 2024
Question

How do you fix a paycheck that wasn't direct deposited in an employee's account because their account number was missing one digit?

  • February 9, 2024
  • 1 reply
  • 0 views
One of my employees missed a digit in their banking account number. My bank sent the money to her account but it was rejected. The funds were not deposited back into my checking account.  How do I fix this and get the money back in my account? I have fixed the employees bank account number in QBs.

1 reply

February 9, 2024

Hi there, @scinterpretingse.

 

Allow me to share insights on handling direct deposits QuickBooks Online.

 

Since your direct deposit was deposited to an incorrect bank account number, the rejected amount will be credited back to your payroll bank account. You'll just have to wait for 7-10 business days to see the refund on your bank account.

 

For the meantime, I suggest paying your employee with a regular check while waiting for the refund. And since you already updated your employee's bank account number, you can void the paycheck and recreate the paycheck to match your payroll transactions.

 

For more information, kindly visit: Handle a direct deposit paycheck that was not received by an employee.

 

I also included this article to learn how to run, print, and customize payroll reports in QuickBooks: Run payroll reports.

 

I want to make sure that this matter is resolved for you. If you need further help, let me know in the comment section. I'll be happy to assist.

August 28, 2024

If I had an employee that has a split direct deposit and just one of the accounts, savings account in this instance, didn't receive his deposit, should I just issue him a manual check for the amount that was refunded to my payroll account?  Not sure how to get him the $100 dollars that was supposed to be deposited.  Thank you