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September 10, 2024
Question

How do you get off of the payroll page and get back to the main quickbooks page

  • September 10, 2024
  • 1 reply
  • 0 views
payroll keeps coming up when i log in i need the main quickbooks page

1 reply

September 10, 2024

I appreciate what you've done so far, Loustopshelf. Let me share information about QuickBooks Online Homepage (QBO).

 

Since you've mentioned that you're getting stuck on the payroll page in QuickBooks, it's possible that you may have a stand-alone payroll account which is why you will be directed to the Payroll page.

 

The reason why the system will route you to your payroll page is because QuickBooks recognized that your login was registered to a Stand-Alone payroll subscription that has no active payroll subscription.

I'll walk you through how to check your subscriptions to ensure that your QuickBooks Online is active.

 

Here's how:

 

  1. Sign in to QuickBooks Online as the primary or company admin.
  2. Go to Settings, then select Subscriptions and Billing.
  3. From there, check the status of your QuickBooks Online subscription.

 

If the service is currently active and the issue persists, it may be a browser-related issue. I suggest accessing your QuickBooks account using a private window as it ignores the stored cache that affects the program's behavior.

 

If you can open the QuickBooks homepage when logging in with no error, go back to your regular browser and clear its cache. If the issue persists, use another supported browser.

 

Additionally, you can visit this article to manage your dashboard display: Adjust QuickBooks homepage.

 

If you have further concerns about logging to the QuickBooks page, please click the Reply button to comment below. I'm always here to help.