Ive set the pay date for my employee to be on previous Friday, they got the email saying they will get funds on their account on previous Friday as well. Then they got the email they will get funds on Monday. It is end of Tuesday and there is no money on their account. Also on the Quickbooks paycheck list it says processed.

M

mv32

Thanks for posting to the Community, @tpisnik.

The bank account or routing number of the employee may have incorrectly entered when setting up a direct deposit payment.

To check this, you'll need to reach our Payroll Support team to verify it and ways to get the deposits posted into the right account. From there, they have tools to pull up your payroll account and assist you in getting this resolved.

Here's how:

Sign in to QuickBooks and then go to Help.
Click Contact Us.
Please enter a brief description and then select Let's talk.
Choose to Start messaging or Get a call.

You can also check our support hours to contact us at your most convenient time.

I've added some articles for additional reference which covers how to update an employee's bank account information and update your bank info as well:

Feel free to leave a comment if you have more questions. The Community is always here to help. Take care!

T

tpisnik

Hi,

thank you for response.

It is/was not incorrect, because the paycheck was deposited on Friday on their account and same day it was also withdrawn by Quickbooks.

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