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pwebster21
April 12, 2024
Question

HOW TO ADJUST UI TAX IN QB ONLINE PAYROLL CORE

  • April 12, 2024
  • 1 reply
  • 0 views
My payroll is trying to tell me to pay ~ $45 in SC UI Tax, however, when I enter my data into the SC UI portal, it's only saying ~$20.  How do I adjust the UI information in the system to match?

1 reply

M
MirriamM
April 12, 2024

Hello there, pwebster21.

 

I'm more than happy to assist you with modifying your SC UI tax rate. 

 

To make the necessary changes, you can access the Payroll settings of your QuickBooks Online (QBO) account and update your SC UI rate from there to match the notice from the state. 

 

To do this, here's how:

 

  1. Go to the Gear icon at the top.
  2. Select Payroll settings.
  3. Next to the state you want to update, select Edit ✎.
  4. In the State Unemployment Insurance (SUI) Setup section, select Change or add new rate.
  5. Enter the effective date.
  6. Select or enter any updated surcharge or assessment rates.
  7. Click OK.

 

However, if you're unable to modify the rate, I suggest getting in touch with our Payroll support team. They have access to the tools required to securely pull up your account and assist you with the update as well as adjusting the tax owed.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

In case you want to run payroll reports to view useful information about your business and employees in the future, you can refer to this article for more guidance: Run payroll reports.

 

If you have any other concerns or questions related to adjusting your UI tax rate, feel free to come back to this post. I'm always here to provide further assistance. Have a great day!

P
pwebster21Author
April 12, 2024

Unfortunately, it's not the RATE that is the problem.  Its the CALCULATION for Q1.  My system is telling me it should be ~$45 and the SC website where I enter the information is telling me it should be ~$20.  I need to know how to ADJUST this before I process the payment in the system.   I need to know how to make that adjustment to reflect the same thing the SC website it telling me.

 

In Desktop, you could do that so easily and in Online you can't.  I wish I would have stayed with Desktop.  It seems like so many features are now obsolete and it requires too much searching to figure it out.  

I
Ivan_G
April 12, 2024

This is not how we want you to feel, pwebster21. Allow me to route you to the appropriate support to help you with payroll-related adjustments.

 

To accurately help with your payroll tax adjustment, I recommend contacting our Payroll Support Team. They're authorized experts who are well-equipped to assist you with this matter.

 

Here's how: 

 

  1. Log in to your QBO account.
  2. Click the Help (?) panel.
  3. Select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

 

Furthermore, I've added this article that contains useful information about the support team's hotline and their availability: Contact Payroll Support.

 

Additionally, you can check these articles as a reference when managing your payroll in QuickBooks: 

 

 

Feel free to reply to this thread if you have more payroll-related concerns in QuickBooks. We're one click away.

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