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tharpsauto
May 4, 2021
Question

How to change SUI rates retroactive to 1/1/21

  • May 4, 2021
  • 2 replies
  • 0 views
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2 replies

C
Charies_M
May 4, 2021

It's nice to see your post today, tharpsauto.

 

Changes made on the SUI rates in QuickBooks Online (QBO) applies on your future transactions only. 

 

Here's how to update SUI rate:

  1. Go to the Gear icon.
  2. Under Your Company, click Payroll Settings.
  3. Choose State Tax.
  4. Scroll down to the State Unemployment Insurance (SUI) Setup section.
  5. Select Change or Add new rate.
  6. Refer to your notice from your state and enter your new rate. If the rate is provided as a decimal, you must enter it as a percentage. (For example, enter 3.4% not .034).
  7. Enter the Effective Date provided in the notice from your state.
  8. Click OK.

If changing the rate has caused a tax over-payment, I recommend contacting your state's unemployment division to confirm the amount overpaid, and how you would like you to apply the credit. For more details, check out this article: Update your State Unemployment Insurance (SUI) rate in QuickBooks or Intuit Payroll

 

Once you have spoken with your state, please contact our QuickBooks Care Team. They can assist you in for assistance. Here's how you can reach us:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback. 
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

 

If you have further questions while managing your SUI rates, please feel free to drop a line. Have a wonderful weekend.

P
PaulDavidBell
August 3, 2021

I've got the same problem. Have tried calling support, chatting with support, but can't seem to get anyone on the line.

    M
    MirriamM
    August 3, 2021

    Hello there, PaulDavidBell.

     

    Have you tried the steps provided by my colleague Charies_M but got the same results? If yes, you'll want to use this link to chat with one of our agents: Direct chat link. They are available Mondays to Fridays from 6 AM to 6 PM Pacific Time and Saturdays from 6 AM to 3 PM Pacific Time. If no, I recommend performing the recommended steps above.

     

    If you need tips and related articles in the future, visit our QuickBooks Community help website. 

     

    If you have any other QuickBooks concerns, feel free to reach back out. I'll be more than happy to lend a hand. Have a great day.

    C
    Charies_M
    May 6, 2021

    Hi, tharpsauto.


    Hope you’re doing great. I wanted to see how everything is going about changing SUI rates retroactive

    you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


    Looking forward to your reply. Have a pleasant day ahead!

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