Question

How to change WA PFML rate for 2023

Forum|Forum|3 years ago
January 6, 2023
7 replies
0 views

Has anyone in Washington state been able to change the rate for PFML? The premium was changed to 8% with employee portion changing to 72.76%.

https://paidleave.wa.gov/estimate-your-paid-leave-payments/

When I follow QB help pages it says: Settings > Payroll Settings > Washington Tax > Edit > Change or add new rate

However, there is no option to add a new rate. Only the option to choose from last years rates. I have called and chatted with several people and they all say they've heard about the problem but don't know how to fix it. One of the reps even said I needed a letter addressed to me to confirm this change from WA state, which makes no sense since it's for all of WA state and it's on their website. I remember this happening last year and they fixed it, though I can't remember how long that took.

QuickBooks Online

T

TirzahC

Hello, Arianna09.

if you have the full-service payroll, I recommend reaching out to our Payroll Support Team again. They can help you complete the setup.

I'll also keep you posted on this thread as soon as an update is received. For more details about this the Washington Paid Family and Medical Leave tax, check out this article: Washington Paid Family and Medical Leave (New Tax.

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around happy to lend a helping hand.

M

MaryBethP

Intuit needs to get this rate updated ASAP! We're already into 2023. I'm trying to run payroll for one of my clients today and updating the settings with the new rates for all the taxes and only 1 out of 3 would actually work. Frustrating!!

T

TenTon

This is making me crazy at the moment, as well. I am using QB online.

Had the same problem last year, and finally was able to have a tech support person help via the hep chat box.

It is frustrating that it says "Change or Add new rate", but when you click the link it only gives you a drop down list of the old rates.

A

Arianna09Author

I'm glad I'm not the only one. I had the same experience as you last year also. So frustrating! I don't know why customer service could fix it last year, but this year they can't? I don't know if I just haven't found the right person to talk to yet.

I'll be running payroll soon for the second time this month and still no changes. It's quite ridiculous.

A

accounting62

I'm still waiting for new rates also..... No fix offered by support.

A

AudiGuy

I just spent about 4 hours on chat this morning. I think the disconnect is they see the % the employees/employers are responsible for is the same as last year, but the overall multiplier has gone from 0.6% to 0.8% and that is where they need to update (as of 1/23/2023 it is still the 0.6% by my manual calculations). Hope they get it fixed fast, we were switched over from Intuit last year and their screw up on the calculation has cost me close to $3000 for Q1-Q4 of 2022.

V

vic139051

I have spent 5-1/2 hours, and uploaded to QB the Washington State PFML notice on their website. They still won't change it. I'm about to do my 2nd payroll of this year.

Isn't there any way to get them to fix this???

A

Archie_B

Hi there, vic139051.

I understand this hasn't been easy for you. I'm here to share some troubleshooting steps to solve the issue.

If you receive a notice from your state about a new rate for Washington Paid Family and Medical Leave, you can update it in just a few steps. Let mw show you how to do it.

Here's how:

Go to Gear ⚙ icon, then Payroll Settings.
Next to Washington tax, hit Edit ✎ to view your rates.
To adjust the rate, next to WA Paid Family and Medical Leave Premium ER Rates click Change or add new rate.
Choose the new Rate from the dropdown menu and enter an Effective Date.
Select OK to save.

Once done, the new tax rate will be calculated and reflect on your employees paycheck. visit this link for more information: Set up Washington Paid Family and Medical Leave.

You can also use payroll reports to see useful information about your employees payroll and taxes. To learn more, you can check out this article: Run payroll reports in QuickBooks Online Payroll.

Please don't hesitate to leave a comment if you have questions or other concerns about payroll taxes. I'll be glad to lend a helping hand. Have a great day!

A

AudiGuy

The problem is not that we do not know where to find it, the problem is that WA state increased the base amount from 6% to 8% and left the employee/employer percentages the same. Both payrolls I have run so far this year are being calculated at the 6% rate, unless something is done to correct it soon, I may have to find another payroll provider. Hopefully you can figure it out, it cannot be that difficult, you can have one heading that says 2022 tax rate and another that says 2023 tax rate, it is really that simple, hope this is resolved soon, I have payroll at the end of this week.

R

Rivaage8296

This is the same issue year after year. I was on chat for 2 hours and the rep had no knowledge about it. Finally I was given an email to send a image of the letter. Well it turns out the email is also no good.

Why can't they have a drop down edit menu as with other tax liabilities. Rates do change each year. Very frustrating.

C

ChristineJoieR

I recognize the relevance of the options you mention above, @Rivaage. I'll share the steps to submit feedback. Providing us with feedback will help improve and help you to have a better experience with QuickBooks Online.

Since there isn't an edit menu for the PMFL rates section in QuickBooks Online, we can send a request to our product developer. This way, they'll see your suggestion and consider adding it to the next program update.

Follow the steps below:

Go to the Gear icon.
Under the Profile column, press the Feedback button.
Write your product suggestion, then click Next.

Our Product Development team receives your statements (QBO) through the feature request link: QuickBooks Online Feature Requests website.

Visit this article for further information on how to keep track of your client's account growth: QuickBooks Help Articles. It includes topics about account management, banking, and expenses and vendors, to name a few. You can click the + More topics button to view other selections.

Please feel free to remark with your response. I'm excited to provide more notifications on payroll-related matters. Have a great day.

N

No_way

And now - it's not saving the 2024 rate (which I updated before running payroll last week). Get it together, QB!!

K

Kurt_M

We appreciate you joining us here in the thread. We'll share details as to why you're unable to save the rate changes for WA PFML inside QuickBooks Online (QBO).

Please know that when changing the rate of WA PFML inside the program, changes only apply to future transactions inside QuickBooks. That said, if you're trying to modify the rate and want it to affect previous or past transactions, you'll need to contact our Payroll Correction Team so they can help you through it. We'll write down the steps to get you going:

Sign in to your QuickBooks Online company.
Go to Help (?).
Select Contact Us.
Enter your concern, then select Let's talk.
Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

Please see this page for more details: Contact Payroll Support.

Furthermore, you can check this page to help you prepare to wrap up this year’s payroll and prepare for the next: Year-end checklist for QuickBooks Online Payroll.

It's been a pleasure to have you here today. If you need further assistance managing tax rates inside the program, visit us here in the Community space so we can help you. Keep safe.

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