How to delete a mutistate

Hello, karrychang. 

I can provide some insights on how multi-state works in QuickBooks Online.

If your employee works in a state outside your primary work location, your employee is subject to work-based taxes. Please know that QuickBooks will automatically calculate the payroll taxes for each state in which you have a work location and there will be a multistate support fee.

Let's double-check your employee location, to ensure no one employee's primary work location to the other state. This way, the program will recognize that you're not filing taxes for the other states. I'll show you how:

1. Select Payroll from the sidebar menu, then go to the Employees tab.
2. Choose the appropriate employee.
3. Click the Edit icon on the Profile section.
4. Edit their address.
5. Select Done to save changes.

Alternatively, you can set the tax status of your employees to Do Not Withhold if they don't have income taxes withheld for that state. Here's how:

1. Select Payroll from the sidebar menu, then go to the Employees tab.
2. Choose the appropriate employee.
3. Pick Edit employee.
4. In the What are employee's withholdings? section, click the Edit icon.
5. In the section for the secondary state, choose Do Not Withhold from the Filing status drop-down menu and zero out the additional amount.
6. Click Done to complete the process.

Once done, you'll need to deactivate your work location in the other states so you will no longer be charged for the multistate support fee.

1. Click the Gear icon.
2. Choose Payroll Settings.
3. Under Business Information, select Work Locations.
4. Select the work locations you want to deactivate.
5. Check the box for Mark a work location inactive if you no longer have employees at this site. 
6. Click Save.

However, If you don't see this option, I suggest reaching out to our customer support team to help you inactivate a work location unused.

To learn more about this topic, you can read this guide: About multistate employment payroll situations.

I've also included an article that will help you track where your company stands in terms of employee and payroll expenses: Run payroll reports. 

It's been nice assisting you today. If you need any help, please let me know so I can share some more insights to resolve your concern. Have a lovely day!

Hi karrychang,

We strive to ensure every customer is satisfied with our service. I believe that this shouldn't happen since you no longer have employees from that state. Please know that someone from our team will review your cases and reach out to you to discuss the charge.

Please feel welcome to reach out to me with any other questions or concerns you may have. I'm looking forward to helping you out in the Community space.

I have called to get refunds for every single month for multi-state billing where there is no multi state tax withheld.  This has been going on since Intuit combined payroll subscription with QBO subscription.  YEARS!

The problem is that link the employees address to billing multi-state.  Multi state should only be billed if you actually sign up for additional states.

Regular customer service number only gets me a refund.  How can I get this stopped?  Is there some other contact specifically for program functioning?