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siri0726
August 19, 2023
Question

How to delete employee from Time who is already deleted from Quickbooks online?

  • August 19, 2023
  • 2 replies
  • 0 views

I was experimenting with how to use Time so I created 3 fake employees. Then I deleted all of them from Quickbooks Online, but they still show up on Time. There is no way I can either delete or archive them. The archive bottom is greyed out and it says Employees and Quickbooks users cannot be archived.

 

If everything is linked and synced, why do these deleted employees still appear on Time?

FYI, other previously terminated employees (before using Time) are shown as archived on Time.

 

Please help.

2 replies

Bryan_M
Bryan_M
August 20, 2023

Good day, @siri0726. Thanks for using QB Time as your partner in tracking your employee time. Moreover, we'd love to help you archive those employees.

 

We see that the ability to archive employees is greyed out, you're most likely linked to QuickBooks Online through our payroll bundle option. What that means is that to archive, you'll need to make that user inactive in QuickBooks online and then run an import. 

 

You'll run an import by selecting the QuickBooks dropdown menu in the upper right-hand corner in QB Time. It provides you with the option to import new information.

 

Other than that, you need to log in as Master Admin or Admin to be able to archive employees. 

 

Moreover, We'll share articles here to help you navigate your QB Time account:

 

 

For additional questions, don't hesitate to reply to this post. We'll be happy to lend a hand. Take care.

J
JoshuaDudgeon
November 3, 2023

I am having the exact same problem with not being able to archive three different terminated employees within QuickBooks Time.

 

The ability to archive employees is greyed out and says "Employees and QuickBooks users can't be archived. Which I understand means that my QuickBooks Time is linked to QuickBooks Online through the payroll bundle option.

 

After visiting QuickBooks Online and verifying that each terminated employee is inactive in QuickBooks online I ran an import in QuickBooks Time. I ran this import by selecting the QuickBooks dropdown menu in the upper right-hand corner in QuickBooks Time.

 

After the import was completed I still have the same three terminated employees still visible and not archived within QuickBooks Time. I am an admin so I should be able to archive employees.

 

Please help me figure out what is going on.

F
FateCandylaneT
November 3, 2023

Hi, Joshua. We appreciate the steps you've performed when managing employees' time. And, I've come to share additional insights to help you archive these employees in your QB Time account.

 

Since you've imported the new information to QuickBooks Time, we can manually delete them from your settings to ensure data are now accurate. To do that:

 

  1. In your QB Time account, go to My Team from the left panel menu.
  2. Under the All Team Members tab, select the specific employee and click on the three-dot icon.
  3. Then, click Archive to delete them.

 

However, if you're still unable to archive these employees, we recommend contacting our QuickBooks Time support team to provide real-time assistance in archiving them from your account. Also, they have the necessary tools to ensure all selected employees are deleted from your time-tracking data. 

 

Furthermore, I'm including these handy resources that you may utilize when setting up time off accruals and timesheet approvals:

 

 

We're always ready to back you up if you have additional queries when managing employees in your account. Just reply in the comments below, and we'll be happy to lend a hand. Keep safe.

J
julie.neid@outlo
July 10, 2024

This helped for one of my greyed out inactive employees-

1. In Regular Online QuickBooks, Go to Employees

2. Go to Inactive Employees

3. Click on the one you want and go to the Actions dropdown menu

4. Click on "Turn off Workforce access"

5. Go back to Quickbooks Time and run an Import

This changed one of my employees to the inactive status and she wasn't on the list anymore, but the other employee was no matter how many times I ran an import, and there was no longer an option to turn off workforce access.  In fact, her time tracking is still listed as "Active."

I
IrishNinoJ
July 10, 2024

Hello there, Julie.

 

The option to turn off workforce access is unavailable. As we value your ideas, I recommend sending feedback directly to our product engineers. Here's how:

 

  1. Go to the Gear icon, and select Feedback.
  2. Enter your comments or product suggestions.
  3. Then select Next to submit feedback.

 

Once done, our designated team will review it. You can track your future requests through the QuickBooks Online Feature Requests website.

 

In addition, you can check out these articles that you may utilize when setting up time off accruals and timesheet approvals:

 

 

If you have any further questions about QuickBooks Time, feel free to leave a reply below. We're here to assist you 24/7.

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