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January 26, 2022
Question

How to enter payroll information retroactively. The first payroll information has been erased and the current YTD numbers are now incorrect. How can I re enter it?

  • January 26, 2022
  • 1 reply
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Original commenter did not share additional details

1 reply

RenjolynC
January 27, 2022

Welcome to QuickBooks Community, tonysautomotive2.

 

I'll share some details regarding your concern.

 

If you're new to QuickBooks Online Payroll and no paychecks are created yet, you can still edit your prior payrolls by following these steps:

 

  1. Go to Payroll > Employees.
  2. Select the employee's name and click the pencil icon next to Pay.
  3. Under How much did you pay [employee] this year?, select +Enter [year] prior pay details.
  4. Answer the questions to select the time period the employee got paid. In Colorado, you may see additional questions.
  5. Depending on your answers, use the reports and pay stubs you gathered to enter how much you’ve paid your employee so far this year in the Year-to-date totals as of today columnNote:
  6. If you're in quarters 2 - 4, enter the amounts you paid the employee for previous quarters in the Year-to-date totals as of [date] column.
  7. Follow the on-screen instructions to complete.

You will have to repeat the same steps to your other employees. Here's an article for reference: Set up a prior payroll for QuickBooks Online Payroll.

 

On the other hand, if you already have paychecks created and you're trying to correct the data from previous quarters, please contact our Payroll Support Team. They can make corrections on the YTD numbers.

 

Please take note that our support hours for QuickBooks Online Payroll - Core and Premium is available from M-F 6 AM to 6 PM PT. While QuickBooks Full Service Payroll and Payroll Elite/Premium is available any time, any day.

 

Here's how you can reach out to our support team:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Search window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and enter what do you need help with.
  3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

You can also get our direct phone number through this link: Contact Payroll Support.

 

Please don't hesitate to leave a reply below if you need more assistance with your QuickBooks Online account. I'll be around to help. Have a good day ahead.