How to file an amended W2 when no one from Intuit will take your call

I appreciate your effort in reaching out to us, Jamrockdoc. We'll ensure that your employee's Social Security number is updated in the W-2 forms and assist with filing the amended form.

First and foremost, I want to take this opportunity to thank you for sharing your experience when reaching out to the support team. We acknowledge that high call volumes can result in longer wait times and appreciate your patience as we work to address these challenges and improve our service.

If your automated taxes and forms are enabled in QuickBooks Online, I recommend contacting our Live Payroll Support again. They can assist in correcting the error and filing a W-2c form with the Social Security Administration (SSA).

You will receive a copy of the W-2c to provide to your employee, along with an updated W-3 copy for your records. Our support team can also inform you about when you and your employee can expect to receive these documents.

Please note that customer service hours for the Core plan are from Monday to Friday, 6 AM to 6 PM Pacific Time. In contrast, the Premium and Elite Plans provide 24/7 support.

If your automated taxes and forms are disabled, you can correct the issue within the current calendar year directly in your QuickBooks Online account. However, if the mistake occurred in a previous year, contacting our support is advisable to request a correction.

For Current Year Mistakes, here's how:

1. Correct the Social Security number in your QuickBooks Online account.
2. Proceed with filing your W-2 forms as usual.
3. You won't need to create or file a W-2C form.

Alternatively, you can utilize QuickBooks payroll reports to gather the necessary information and fill out the W-2c form yourself, ensuring accuracy and efficiency in the process.

For more detailed information about amending your W2 form, check out this article: Fix an incorrect W-2 and W-3.

Additionally, I'll share these articles that guide in updating employee info and managing pay schedules in QBO payroll:

• Edit or change employee info in the payroll
• Set up and manage payroll schedules

Thank you again for your understanding and cooperation, Jamrockdoc. If you have any further questions or require additional help with amending your tax forms, please reply below. We're here anytime to ensure your payroll processes run smoothly and efficiently.