Skip to main content

1 reply

A
AileneA
July 5, 2021

I'd like to help you get your mileage tracker working, jandecoxinvestme. 

 

Making sure you get to take full advantage of our mileage tracker is my priority.  Let’s get started working it out.  

 

Depending on the device you're using, one possible reason your mobile app is not working properly is because of it's version. The updated version Android is  6.11.2+1 while for iOS is 13.0. 

 

If your app is updated and it's still not working properly, let's apply the following troubleshooting steps: 

 

  1. Log into your QuickBooks Self-Employed account via the mobile app.
  2. Go to Mileage tab.
  3. Ensure that auto-tracking is green and turn On.
  4. Tap the Menu icon.
  5. Choose Settings.
  6. Make sure Track Slow Speed Trips is blue and turn On.
  7. Lastly, ensure that all settings under Mileage Tracking is showing with green light.
  8. If you see red, tap Fix This.

 

For iOS, kindly make sure that the following are enabled and set to "Always":

 

  • Background App Refresh
  • Motion & Fitness
  • Mobile App
  • Cellular Data
  • Lastly, you’re logged in to the correct QBSE account while tracking the trips.

Once completed, you can do a test drive to check if everything works on your end.

 

For a more detailed instruction, you may check out these articles:  

 

 

Let me know if you have any other questions. I'm always here to help. Have a good day!

Terms & ConditionsAccessibility statement