It's nice to have you here in the QuickBooks Community, @userttsaccounting.
I can route you to the right department to help you record a pre-tax payroll deduction refund.
For this, we need to refer you to our payroll support so they can help create adjustments for your pre-tax deductions. Then, they can help you record the refund in QuickBooks.
To connect with our Team, follow the steps below in your QuickBooks Online account:
Go to the Help menu in QuickBooks, then choose the Search tab.
At the bottom click on Contact us.
Enter the keyword Payroll, Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to How would you like to connect with us section.
Choose your preferred contact option.
Another option is to chat with an expert using the links below.
Thanks for allowing us to help you out. If you need anything else with QuickBooks Payroll processing and other program tasks, visit us again anytime. Have a wonderful day!