How to remove tax rates that are on my phone

Let’s perform some basic troubleshooting steps to sync our tax data between the mobile app and on the web, @info812. 

QuickBooks Online (QBO) on the web and on your mobile app data should always be in sync together. The tax rates  should be the same on both. We can change the data connection on your device. If you're connected to Wi-Fi, turn it off and use cellular data and vice versa. Then, open QuickBooks again and access the Taxes menu. If you get the same result, close and restart the app. Then, refresh the app by going to your settings. Here's how: 

1. Tap the Menu button.
2. On the top-left corner of your screen, tap on the Gear icon.
3. Scroll down and select Refresh Data.
4. Press Yes when prompted.

Also, make sure you have the latest app version installed on your Android device. If you have an outdated version, just uninstall and reinstall it to fix the invoice issue. Once done, download the app again from the Google Play Store. Here's an article you can refer to for more details about QuickBooks Online mobile app. This provides you with information on apps that are available for download. 

If the problem persists, we can deactivate a tax rate using the QuickBooks Online app (if you are using iPhone). Here's how: 

1. From the Menu ☰, tap Settings.
2. Select Tax Rates.
3. Choose the tax rate you want to deactivate (delete permanently).
4. Click the trash can icon to delete this rate, and then press Deactivate.

Feel free to visit our Taxes page for more insights about running and managing your taxes in QuickBooks.

You can always reply to this post after trying the steps as I want to ensure this is resolved for you. Have a great day ahead.