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April 22, 2025
Question

I accidentally activated direct deposit. Have not dd info in employees. have been running payroll an

  • April 22, 2025
  • 1 reply
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I accidentally activated direct deposit. Have no dd info in employees. Have been running pr and printing checks. It won't let me continue, it says I have unsent payrolls. i do not want direct deposit or qb to pay liabilities. Have been on three chats and no one can help

 

1 reply

April 22, 2025

Hello there, Lisa. Only the Principal Officer has the authority to request deactivation of direct deposit. I'll provide further clarification below.

 

Firstly, could you please describe how you initially set up the direct deposit? Were you asked to submit any documents via email to complete the activation process? It's important to note that without completing this step, the activation cannot be finalized. For more detailed information, refer to this article: Verify your principal officer and business identity for payroll or payments accounts.

 

If you've followed all the necessary steps and still need to deactivate the direct deposit, the next course of action is to reach out to our support team. Although you've previously contacted them, they are equipped with the tools required to access your account and handle the deactivation.

 

Additionally, you can run the payroll summary report to see a quick view of your payroll totals, including employee taxes and contributions.

 

Please return to this thread if you have other questions about direct deposit in QuickBooks, Lisa. We're here to provide the help you need.