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October 21, 2023
Question

I accidentally purchased premium and already have it.

  • October 21, 2023
  • 1 reply
  • 0 views
Refund

1 reply

October 21, 2023

We're glad to see you here in the Community, johnny. We can understand how you feel when you do something accidentally. Let us share some information about your refund concern from QuickBooks and ensure this gets handled properly.

 

In this case, you'll need to contact our QuickBooks Support Team to check into your account and examine your billing and subscription in a safe environment. That way, our QuickBooks Team will guide you through the refunding process.

 

Here's how:

 

  1. Sign in to your company file.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

See this article for the schedule details: QuickBooks Online Support.

 

If you change your mind and may proceed with using our program, please refer to this article for future reference in handling your account and find helpful articles, video tutorials, and more in QuickBooks Online:

 

 

Please keep us posted if you need further assistance regarding QuickBooks. We'll always be around to help you, johnny. Take care always!