I added a new employee to our company but they didn't appear in our payroll. How do I fix this?

Welcome aboard to the Community space, @kari-secllcky-co. I'm here to share some information about the issue you're having.

I’d like to let you know that the issue about being unable to show the newly added employee for payroll has been reported. Rest assured that this will be prioritized among other issues.

It’d be best if you reach out to our Customer Support. This way, you’ll be added to the list of affected users. You’ll also receive updates or learn when a fix is available.

Here’s how:

1. Go to the Help icon.
2. Select the Search tab and click Contact Us.
3. Enter a brief description of your concern.
4. Select either Start a chat or Get a callback.

See this article if you need to modify or update your employee’s info: Edit or change employee info in payroll.

If you need help performing any tasks related to your account and company settings, browse all articles from this link: QBOP Related Help. This will guide you on how you can update and handle your payroll data.

Feel free to get back to me if you require more information about this. I'd be more than willing to provide additional assistance. Have a good one and stay safe!