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August 5, 2021
Question

I am having an issue with Payroll. The paystubs display the wrong address but all settings that I can find have the correct one.

  • August 5, 2021
  • 1 reply
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1 reply

August 5, 2021

Hello, bytheboardgames. 

 

The address showing on the paycheck is pulled from the Work Location that's associated with the employee.

 

Here's how you can change the employee's work location in QuickBooks Online. 

 

  1. Click  Workers menu. 
  2. Select Employees. 
  3. Select the employee's name that you want to change the location.
  4. Click on the pencil icon next to the Employment tab. 
  5. In Work location dropdown and select New Work Location.
  6. Enter the work location address.
  7. Select OK and then click Done.    

 

For more information, here's an article that will guide you on how you can assign a new work location for your employees: Set up and assign a new work location.

 

Lastly, you might find this article helpful. It has links to the solutions to payroll-related issues: Commonly used articles to get started with Payroll

 

Let me know if you have further questions about managing payroll in QuickBooks, The Community has your back.

August 17, 2021

I am having the same issue. And I can definitely say that the company address listed on the pay stub is not either the work location for any of our employees nor our actual address entered in our company settings.  I have no idea where the address listed on the pay stub is being sourced from.