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gillian9
April 12, 2024
Question

I am looking for a service code to file my taxes.

  • April 12, 2024
  • 2 replies
  • 0 views
I have been fighting customer service for a service code for 3 hours now. TurboTax cannot help me and Quickbooks cannot help me. If I cannot receive a service code I would like a refund. Who do I talk to who will HELP me?

2 replies

Clark_B
Clark_B
April 12, 2024

Let me provide information on where you can get the service code to have a discount in filing your taxes, @gillian9.

 

To start, the service code is a unique code that provides a discount to the TurboTax Online fees. However, only TurboTax specialists can provide these codes for specific, predetermined reasons, and aren't considered coupons. Also, please note that this code can only used once, as TurboTax can't accept more than one service code.

 

I understand that you've already contacted customer service for a service code. However, I'd still recommend calling the TurboTax Customer Care Team again to further check and help you further.

 

Here's how: 

 

  1. Sign into your TurboTax account and type Contact Us in the Search bar. 
  2. Choose the Contact Us button from the results
  3. Select the pencil icon to enter your question and select Let's Talk. 
  4. Click the Get a Call and submit your request.

 

Once you receive the service code from one of TurboTax Specialists, here's where you can enter it:

 

  1. Log in to your TurboTax account.
  2. Open or continue your return if you haven't already done so. Please ensure you already sent your QuickBooks Self-Employed data to file them accordingly. 
  3. Once inside your return, go to File from the menu. 
  4. The following screen has a list of all your fees. Find and choose I have a service code. 
  5. On the Just X more steps and we'll file your returns screen, select Start then next to Step 1.
  6. Follow the onscreen instructions to enter your service code, then Continue. 

 

For reference, check this link: Service code

 

I'll also add these articles to learn more about Schedule C and get ready to file your taxes:

 

 

If you have any questions, feedback, or concerns about the service code, please don't hesitate to come back to the Community, Gillian. I'll be here to help you in any way I can.

G
gillian9Author
April 13, 2024

I am assuming you’re a bot who didn’t actually read my post. 
I am aware its not a coupon code. I’m AWARE. 
Please provide the service code - Gerald is due to call me back and still hasn’t - because after now 4.5 HOURS of calls and being on hold I still have no code. 

 

J
jillwatkins55
April 13, 2024

I did not receive a service code and cannot file taxes for 2023

I already paid!!!

F
FateCandylaneT
April 13, 2024

I can see the urgency of having service codes to file taxes in your account, jillwatkins55. Let me ensure you'll get the best support available and keep you back to business seamlessly.

 

Usually, service codes are sent to users or customers through mail or online. If you haven't received any from this, TurboTax support specialists can provide this information on a case-by-case basis. Thus, it's best to reach out to the TurboTax Customer Care Team to have your account reviewed, so you can file your 2023 taxes. To do this:

 

  1. Sign into your TurboTax account and type Contact Us in the Search bar. 
  2. Choose Contact Us. Then, tap on the pencil icon to enter your question and select Let's Talk. 
  3. Click the Get a Call and submit your request.

 

Furthermore, you can refer to these guides to help you learn more about Schedule Cs and get ready to file your taxes:

 

 

Please feel free to reply to this post for additional queries when managing taxes and other QuickBooks tasks in your company data. I'll be on this thread to provide further help. Stay safe.

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gillian9Author
April 13, 2024

Hi FateCandylandT - this is also wrong. 
I called TurboTax earlier today and this time got the right person. They quickly gave me a code and on their end it worked - but it didn’t waive the fee. Which confirms it’s a QuickBooks code that I need. Because they actually tried. 
Your team’s solution was for me to start my taxes all over again and not only will my information not import from QuickBooks but now I can’t even enter Sch C information by hand. Your team is stumped. I’m excited to hear from you on resolving my issue. 

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