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July 11, 2024
Question

I am missing my 2Q 2024 941 form. Is there a reason they're not showing up? I've never had this problem before.

  • July 11, 2024
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1 reply

July 11, 2024

Let me share details to help you display the 941 form in QuickBooks Online (QBO).

 

If you already filed and Intuit files the form for you, you can view or print all submitted forms approximately 35 days after the end of the quarter. You can wait for the process to finish, then check the Filing tab to access it.

 

Here's how:

 

  1. Click Taxes, then Payroll Tax.
  2. Select the Filings tab.
  3. View your current tax forms in the Action Needed or Coming Up section.
  4. You can also click Resources, then Archived Forms and Filings for past forms. If available, select Preview to view forms not yet filed.

 

If you're still filing the form and it's missing, I suggest performing a basic troubleshooting to see if it's a browser issue. The browser's cache and cookies become corrupted, causing problems when accessing websites or opening files. Let's start by opening your QBO account in an incognito window. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.

 

If the issue persists, I recommend contacting our  Payroll Support Team to investigate the underlying cause of this issue.

 

  1. Go to Help.
  2. Select Contact Us.
  3. Enter a brief description of your concern.
  4. Choose a way to connect with us: Start a chat or Let's talk.

 

Additionally, you can check this article to help review your business finances: Run specific payroll reports.

 

Feel free to reach out if you have any more queries regarding payroll forms. The Community is here to assist you. Stay safe.