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jeanmpw3
September 15, 2021
Question

I am not able to edit work comp codes since the revamping of payroll. Has anyone else that that issue?

  • September 15, 2021
  • 1 reply
  • 0 views
When I try to edit the work comp code for a employee I get the message Something not quite right...please try later....have been trying all day

1 reply

KlentB
KlentB
September 15, 2021

Thanks for checking out the Community space, jeanmpw3.

 

I'll make sure that you can successfully edit the Workers Compensation code.

 

At times, the accumulated cache and site data in the browser become corrupted causing run time errors in the program. To isolate the issue, you can try accessing your QBO account in a private or incognito window. This mode doesn't save cookies and page resources. Here are the shortcut keys:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox & Microsoft Edge
  • Command + Shift + N for Safari

Once you're in, try updating your employee's compensation code again. If it's now working well, close the incognito window and then go back to your regular browser. Next, clear its cache to delete the stored temporary internet files and start over fresh. Alternatively, you may also use other supported browsers.

 

In addition, here's an article that you can read to know how the Workers' Comp report works in QuickBooks Online: Understanding Workers' Comp Report.

 

Keep me posted with the result by adding a comment below. I'm always here and ready to assist you.

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